Privacy Policy

1. Data Controller

For the purposes of applicable data protection laws, including the GDPR, RefineAiLab acts as the data controller for the processing described in this Privacy Policy.

If you have questions or requests related to data protection, you may contact us at:
[email protected]

2. Accounts and Personal Data

The Service does not require account creation.

We do not collect or store:

• Names
• Email addresses
• Phone numbers
• User profiles
• Social logins

Authentication, payments, and subscriptions are handled exclusively through Apple In-App Purchase.

Apple ID and Purchase Data

Apple provides us with limited technical information and purchase receipts associated with your Apple ID. We use this information only to:

• Verify active subscriptions
• Synchronize usage entitlements across devices
• Prevent fraud, abuse, and duplicate access

We:

• Do not have access to your Apple ID credentials
• Cannot contact you via Apple ID
• Do not create personal profiles linked to Apple identifiers

Apple independently processes Apple ID and payment data in accordance with Apple’s own Privacy Policy.

3. Image Processing

When you submit an image for object removal in the App:

• The selected image and user-created mask are transmitted to our servers over encrypted HTTPS connections
• Images are processed using server-side generative AI inpainting

Image Retention

• Images and masks are stored only temporarily, within a short operational window required for:
  • Processing
  • Limited retries in case of technical failures
• All image data is automatically deleted shortly after processing completes or fails
• We do not permanently store user images

Image Usage

We do not:

• Use images or masks for AI model training
• Use images for analytics, profiling, or advertising
• Share images with third parties for marketing purposes

4. Introductory Free Access and Usage Quotas

New users may receive one (1) complimentary AI processing request as an introductory experience.

This complimentary request:

• Is available once per Apple ID
• Does not renew
• Becomes unavailable after the first successful subscription purchase

Paid Subscriptions

• Usage quotas are determined by the active subscription plan
• Quotas are verified using Apple purchase receipts
• Entitlements are synchronized across devices signed in with the same Apple ID

Quota Accounting

• Only successful AI processing requests count toward quota
• Requests that fail due to:
  • Network errors
  • Server errors
  • Content moderation rejection
  do not deduct quota

5. Content Moderation

All submitted images are screened by automated AI-based content moderation prior to processing.

Moderation exists to prevent processing of:

• Explicit or pornographic content
• Violent or illegal material
• Content involving minors in unsafe or exploitative contexts

If an image is rejected:

• It is not processed
• It is not retained
• It does not count toward usage quota

A rejection does not imply wrongdoing by the user.

6. Logs, Diagnostics, and Operational Data

We collect minimal, non-content operational metadata strictly for reliability, security, and support purposes.

This may include:

• Request timestamps
• Processing status and error codes
• Crash and diagnostic information
• Device model and operating system version

Some diagnostic data (such as crash reports) may be provided to us in anonymized or aggregated form by Apple as part of standard platform services.

What We Do Not Collect

We do not collect:

• Image contents or previews
• User communications
• Contacts
• Advertising identifiers
• Cross-app or cross-site tracking data

Retention Periods

• Operational logs: retained up to 30 days
• Aggregated, anonymized metrics: may be retained longer for service analysis
• Purchase receipts: retained only as long as necessary to validate subscriptions or resolve billing issues

7. Third-Party Services and Processing Locations

The Service relies on trusted third-party infrastructure providers to operate, including:

• Apple In-App Purchase and system services
• Secure cloud infrastructure for AI processing

These providers receive only the data strictly necessary to perform their services and are required to comply with applicable privacy and security standards.

Processing Locations and Safeguards

Image processing and operational services may occur in data centers located in the United States, the European Union, or other regions, depending on operational requirements and service availability.

Where required by law, appropriate safeguards — such as Standard Contractual Clauses (SCCs) or equivalent legal mechanisms — are applied to protect data transferred across borders.

8. Analytics, Tracking, and Advertising

The Service does not use:

• Advertising SDKs
• Advertising identifiers
• Cookies
• Cross-app or cross-site tracking
• Behavioral or targeted advertising

We do not sell, rent, or share user data for advertising purposes.

9. User Rights

Depending on your jurisdiction (including GDPR and CCPA), you may have the right to:

• Request information about data processed in connection with your use of the Service
• Request deletion of applicable operational data
• Object to or restrict certain processing activities where legally applicable

Because the Service does not maintain user accounts or personal profiles, the amount of retrievable personal data is typically minimal.

Requests may require verification using a valid Apple purchase receipt.

10. Data Security

We implement reasonable technical and organizational measures to protect data, including:

• HTTPS encryption for all data transfers
• Secure system storage (such as Keychain) for sensitive on-device values
• Monitoring and abuse-prevention mechanisms to protect service integrity

Access may be restricted or blocked in cases of detected abuse or unsupported device environments to protect users and service stability.

11. Changes to This Policy

We may update this Privacy Policy to reflect:

• New features
• Legal or regulatory changes
• Security or operational improvements

Updated versions are published on our website and within the App. Continued use of the Service after publication constitutes acceptance of the revised policy.

12. Contact

If you have questions about this Privacy Policy or our data practices, contact us:

RefineAiLab
Email: [email protected]