RefineAiLab

FAQ

General Questions

What does the app do?

The app removes unwanted objects, people, and small imperfections from photos using generative AI. The algorithm reconstructs the background naturally, so the result looks as if the object was never there.

How is it different from regular photo editors?

Remove Objects is a niche tool focused specifically on object removal and cleanup. Unlike broad photo editors, it is optimized for one task: fast and realistic removal of distracting elements without complex settings.

Who is the app for?

  • Travelers — remove random people from landmark and vacation shots.
  • Casual smartphone owners — clean up selfies, family photos, and daily snaps.
  • Bloggers, influencers, and marketers — create distraction-free visuals for social media.
  • E-commerce sellers and marketplace vendors — polish product listings without a studio.
  • Amateur and professional photographers — retouch details without opening a full editor.
  • Designers and content teams — prepare assets for presentations, ads, and landing pages.
  • Event and real estate shooters — remove stray objects from venue or property photos.
  • Students and educators — tidy up images for projects, resumes, and portfolios.

Features & Usage

What tools are available?

  • Adjustable brush for precise object masking.
  • Undo/redo and mask reset.
  • Zoom and pan with live preview for detailed work.
  • Before/After slider for comparison.

How does photo processing work?

  1. Choose a photo from your gallery (high-resolution supported).
  2. Paint over objects with the brush — the mask is saved separately.
  3. The image and mask are sent to the server-side AI.
  4. The neural network reconstructs the selected area and returns the final image.
  5. Compare Before/After, save, or share using the system share sheet.

Does the app require an internet connection?

Yes. Processing is performed on the server, so a stable internet connection is required.

How long does object removal take?

Usually under one minute, even for large photos.

Can I redo or adjust the result?

Yes. You can undo steps, clear the mask, and reprocess until you are satisfied.

Does the app support large photos?

Yes. High-resolution images are supported, and the app will automatically downscale if needed.

Subscriptions & Quotas

Is there a free tier?

Yes. You get 5 free edits without a subscription.

What subscription plans are available?

  • 20 edits per week.
  • 60 edits per week.
  • 120 edits per week.

All plans are weekly auto-renewing subscriptions through Apple In-App Purchase.

How do I cancel or change my subscription?

You can manage or cancel your subscription in your Apple ID settings: Settings → Apple ID → Subscriptions. Changes take effect after the current paid period ends.

How do I restore my subscription after reinstalling the app?

Tap Restore Purchases on the subscription screen, or open Apple ID → Subscriptions — access will be restored automatically.

How do the usage limits work?

Each edit is counted automatically. Your quota resets weekly, based on the plan you selected.

What if I run out of edits?

Wait for the weekly reset or upgrade your plan in Apple ID subscription settings.

Privacy & Security

Are my photos stored on your servers?

No. Images are processed automatically and removed from the server once the task is complete. The app is designed to minimize data retention.

Are my photos used to train AI models?

No. Your images are not used for model training and are transmitted only to perform your request.

Support & Compatibility

What devices are supported?

The app supports modern iOS devices running iOS 15 or later. Both light and dark modes are available.

What languages are available?

The interface is available in English, Russian, and German.

What should I do if processing fails?

  • Try reducing the masked area or painting more precisely.
  • Check your internet connection and try again.
  • Update to the latest version — we improve stability regularly.

How can I contact support?

Email us at [email protected] — our team can help with subscription issues and technical problems.